Troubleshooting

• Notifications are not working
• The widget is not refreshing properly
• I’m seeing an alarm icon on the status bar
• I can’t hear or change the notification sound
• The popup window does not appear
• The Google Calendar synchronization is not working
• Google Drive does not appear as an option in backups or restores
• Making a backup on Google Drive results in an error
  
  

NOTIFICATIONS ARE NOT WORKING

The problem happens because the manufacturer of the device implemented an aggressive battery management policy that blocks third-party apps by default.

Apart from that, remember that other applications like anti-virus apps, cleaner tools and battery savers can block third-party apps too.

To solve the problem, check the following resources:

• https://dontkillmyapp.com/
• https://www.undoze.com

Additionally, you can use the following app to test your device for blockages:

• https://play.google.com/store/apps/details?id=com.urbandroid.dontkillmyapp

If those resources are not enough, we recommend searching or asking in user forums from your brand for instructions about your specific device model.

THE WIDGET IS NOT REFRESHING PROPERLY

See the instructions on ‘Notifications are not working’.

I’M SEEING AN ALARM ICON ON THE STATUS BAR

TimeTune uses clock alarms to schedule notifications. This makes the alarm icon appear on the status bar, but it is the only way to guarantee true accuracy on Android 5.0 and above.

However, you can hide it here: Settings / Advanced / Scheduling method.

I CAN’T HEAR OR CHANGE THE NOTIFICATION SOUND

1. Go to the TimeTune Settings / Notifications / Output channel / and check which output channel is selected.
2. Verify the different volume levels in your device. Make sure the volume corresponding to the TimeTune output channel is not muted.
3. Read the ‘Notifications are not working’ section.
   
   

THE POPUP WINDOW DOES NOT APPEAR

See the instructions on ‘Notifications are not working’.

THE GOOGLE CALENDAR SYNCHRONIZATION IS NOT WORKING

Verify that your Google account has been enabled for synchronization:

• Device settings / Accounts / Google / select your account / the ‘Calendar’ option must be enabled for synchronization.
  
  

GOOGLE DRIVE DOES NOT APPEAR AS AN OPTION IN BACKUPS OR RESTORES

1. Verify that the Google Drive application is properly installed in your device.
2. Verify that you are logged in correctly on the Google Drive application.
3. Verify that you have a good antenna reception (the system may hide the Google Drive option otherwise).
   
   

MAKING A BACKUP ON GOOGLE DRIVE RESULTS IN AN ERROR

This happens because Google Drive lost synchronization with the cloud.

Possible solutions:

1. Google Drive application / Settings / Clear cache.
2. Google Drive application / log in to your account / check that the connection works properly.
3. Restart your device.
4. Check if you can save the backup on a different Google Drive account.