Troubleshooting

🔔 Notifications are not working

🔔 The popup notification does not appear

🔄 The widget is not updating

⏰ I’m seeing an alarm icon on the status bar

🔊 I can’t hear the notification sound

📆 The Google Calendar synchronization is not working

📆 I can only plan 30 days in the future

💾 Google Drive does not appear as an option in backups or restores

💾 Making a backup on Google Drive results in an error

👑 The app does not recognize my premium license

👑 I cannot see my premium license on a secondary device

🔔 Notifications are not working

The problem happens because the manufacturer of the device implemented an aggressive battery management policy that blocks third-party apps by default.

Apart from that, remember that other applications like anti-virus apps, cleaner tools and battery savers can block third-party apps too.

To solve the problem, follow instructions from https://dontkillmyapp.com/

Additionally, you can use the following app to test your device for blockages:

https://play.google.com/store/apps/details?id=com.urbandroid.dontkillmyapp

If those resources are not enough, we recommend searching or asking in forums from your brand for instructions about your specific device model.

See the instructions on ‘Notifications are not working’.

⏰ I’m seeing an alarm icon on the status bar

TimeTune uses clock alarms to schedule notifications. This makes the alarm icon appear on the status bar, but it is the only way to guarantee true accuracy on Android 5.0 and above.

However, you can hide it here: Settings / Interface / Background tasks / Scheduling method.

🔊 I can’t hear the notification sound

Go to ‘Settings / Notifications / Sound channel’ and check which output channel is selected.
Make sure that the corresponding volume channel is not muted in your device.
Read the ‘Notifications are not working’ section.

📆 The Google Calendar synchronization is not working

Verify that your Google account has been enabled for synchronization:

Device settings / Accounts / Select your Google account / Account sync / The ‘Calendar’ and ‘Google Calendar’ options must be enabled for synchronization.

📆 I can only plan 30 days in the future

Although the ‘Schedule’ section only shows 30 days in the future, you can plan blocks and templates for any date.

Blocks: Schedule / Click on the round button / New block / Change the date of the block to any date in the future (the block will appear in the ‘Blocks’ section and also in the schedule when the date arrives).

Templates: Schedule / Top menu / Template calendar / Click on any date / Apply template.

The 30-day limitation in the schedule happens because of technical constraints, but our intention is to avoid this limit in future updates.

💾 Google Drive does not appear as an option in manual backups

Verify that the Google Drive application is properly installed in your device.
Verify that you are logged in correctly on the Google Drive application.
Verify that you have a good antenna reception (the system may hide the Google Drive option otherwise).

💾 Making a backup on Google Drive results in an error

This happens because Google Drive lost synchronization with the cloud.

Possible solutions:

Google Drive application / Settings / Clear cache.
Google Drive application / log in to your account / check that the connection works properly.
Restart your device.
Check if you can save the backup on a different Google Drive account.

👑 The app does not recognize my premium license

If you use multiple Google accounts on your device, the problem might happen because the system is using the wrong account to verify the license.

To solve the problem, make sure to install TimeTune after logging in to Google Play with the account you used to make the purchase (remember to backup your data before uninstalling and reinstalling the app).

👑 I cannot see my premium license on a secondary device

After purchasing a license, it may take up to 24 hours for the license to propagate to other devices through Google Play. Sometimes, restarting the secondary device helps to force the license check.

Also, read the section ‘The app does not recognize my premium license’.