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Troubleshooting


NOTIFICATIONS ARE NOT WORKING

This happens because the battery optimizations in the device are blocking our background tasks, it’s not a fault with the app.

If you have an Asus, Huawei, Oppo, Samsung, Xiaomi or ZTE device, you can check the last section (Troubleshooting for specific brands and devices) for specific configuration steps (if you have a different brand the steps may be similar too).

In any case, you need to configure your device properly and make sure that:

  1. TimeTune has permission to run in the background.
  2. TimeTune has permission to auto-start.
  3. TimeTune is not killed by the system when the screen is off.
  4. You may need to pin the app in the list of recent apps too.
  5. After this, go to the TimeTune Settings / Advanced / Background tasks / click on ‘Refresh background tasks’ to reschedule the alarms.

Other things to check:

  1. If you are using a battery management app (like Greenify or similar), you need to whitelist TimeTune there.
  2. If you are using an antivirus app that includes battery management, you need to whitelist TimeTune there.
  3. Verify that notifications are enabled in TimeTune (Settings / Notifications / Notifications checkbox must be enabled).
  4. Check https://dontkillmyapp.com/ for more information.


THE WIDGET AND/OR THE TIMELINE ARE NOT REFRESHING PROPERLY

This happens because the battery optimizations in the device are blocking our background tasks, it’s not a fault with the app.

If you have an Asus, Huawei, Oppo, Samsung, Xiaomi or ZTE device, you can check the last section (Troubleshooting for specific brands and devices) for specific configuration steps (if you have a different brand the steps may be similar too).

In any case, you need to configure the device properly and make sure that:

  1. TimeTune has permission to run in the background.
  2. TimeTune has permission to auto-start.
  3. TimeTune is not killed by the system when the screen is off.
  4. You may need to pin the app in the list of recent apps too.
  5. After this, go to the TimeTune Settings / Advanced / Background tasks / click on ‘Refresh background tasks’ to reschedule the alarms.

Other things to check:

  1. If you are using a battery management app (like Greenify or similar), you need to whitelist TimeTune there.
  2. If you are using an antivirus app that includes battery management, you need to whitelist TimeTune there.
  3. Check https://dontkillmyapp.com/ for more information.


I’M SEEING AN ALARM ICON ON THE STATUS BAR

TimeTune uses clock alarms to schedule notifications. This makes the alarm icon appear on the status bar, but it is the only way to guarantee true accuracy on Android 5.0 and above.

However, you can hide it here: Settings / Advanced / Scheduling method.


I CAN’T HEAR OR CHANGE THE NOTIFICATION SOUND

  1. Go to the TimeTune Settings / Notifications / Output channel / and check which output channel is selected.
  2. Verify the different volume levels in your device. Make sure the volume corresponding to the TimeTune output channel is not muted.
  3. Read the ‘Notifications are not working’ section.


THE POPUP WINDOW DOES NOT APPEAR

  1. Check the popup window setting in TimeTune (Settings / Notifications / Show popup windows). You can make the popup appear only when the screen is off, only when the screen is on, or in both cases.
  2. Read the ‘Notifications are not working’ section.


THE GOOGLE CALENDAR SYNCHRONIZATION IS NOT WORKING

  1. Verify that your Google account has been enabled for synchronization: Device settings / Accounts / Google / select your account / the ‘Calendar’ option must be enabled for synchronization.
  2. The timeline shows activities happening for today, the previous 7 days and the following 7 days. If you don’t have calendar events in that range, they will not appear.


GOOGLE DRIVE DOES NOT APPEAR AS AN OPTION IN BACKUPS OR RESTORES

  1. Verify that the Google Drive application is properly installed in your device.
  2. Verify that you are logged in correctly on the Google Drive application.
  3. Verify that you have a good antenna reception (the system may hide the Google Drive option otherwise).


MAKING A BACKUP ON GOOGLE DRIVE RESULTS IN AN ERROR

This happens because Google Drive lost synchronization with the cloud.

Possible solutions:

  1. Google Drive application / Settings / Clear cache.
  2. Google Drive application / log in to your account / check that the connection works properly.
  3. Restart your device.
  4. Check if you can save the backup on a different Google Drive account.


TROUBLESHOOTING FOR SPECIFIC BRANDS AND DEVICES

(Instructions may be different depending on the model)

Asus

  1. Allow TimeTune in the Auto-Start Manager.
  2. Disable the ‘Clean up in suspend’ option in the top submenu on the Auto-Start Manger.
  3. If you are using the Customized battery mode, allow TimeTune in the exception list.
  4. Finally, go to the TimeTune Settings / Advanced / Background tasks / click on ‘Refresh background tasks’.

Huawei

  1. Add TimeTune to the the list of Protected Apps on the device general settings or the device manager settings (you need to do this because Huawei blocks by default all background tasks from all apps when the screen is off).
  2. Device Settings / Battery / Close apps after screen lock / don’t close TimeTune.
  3. Finally, go to the TimeTune Settings / Advanced / Background tasks / click on ‘Refresh background tasks’.

Oppo

  1. Device Settings / Additional Settings / Application Management / Automatic Cleaning / make sure that ‘Automatically clear apps running in the background’ is disabled.
  2. Device Settings / Battery / Others / look for TimeTune in the list of apps and click on it / make sure that ‘Freeze background apps’ and ‘Auto optimize when abnormal behavior detected’ are disabled.
  3. Device Settings / Security Settings / Data Saving / add TimeTune to the list of trusted apps.
  4. Device Settings / Notification and Status Bar / Manage Notifications / click on the TimeTune app / enable ‘Allow notifications’ and the rest of the options.
  5. You may need to pin TimeTune to the list of recent apps to prevent the system from killing the app.
  6. Oppo adds different settings to different models. If these instructions are not enough, we strongly recommend to check the official Oppo forums.
  7. Finally, go to the TimeTune Settings / Advanced / Background tasks / click on ‘Refresh background tasks’.

Samsung

  1. Device Settings / Smart Manager / Battery / App power saving / Details / look for the TimeTune app and set as ‘Do not optimize’.
  2. Device Settings / Smart Manager / swipe the screen to the side / Ultra data saving mode / add TimeTune to the App exceptions.
  3. If your device doesn’t have the Smart Manager, look for the equivalent battery settings and add TimeTune to the list of allowed apps in the background.
  4. Finally, go to the TimeTune Settings / Advanced / Background tasks / click on ‘Refresh background tasks’.

Xiaomi

  1. Security / Permissions / Autostart / look for the TimeTune app and enable the autostart permission.
  2. Battery & Performance / remove TimeTune from the ‘Manage app’s battery usage’ list.
  3. Security / Cleaner / make sure the system will not clean the TimeTune app (checking the proper options or adding TimeTune to the exception list).
  4. Finally, go to the TimeTune Settings / Advanced / Background tasks / click on ‘Refresh background tasks’.
  5. Apart from this, please check the Xiaomi forum to find how other users have configured their devices.

ZTE

  1. Do not clear TimeTune from the list of recent apps on your device. ZTE blocks time notifications from third-party apps if you remove them from the list. This is not normal Android behavior, it’s a limitation added by ZTE and more Chinese manufacturers.
  2. If you clear TimeTune from the list of recent apps by mistake, you’ll need to open TimeTune again, go to the TimeTune Settings / Advanced / Background tasks / click on ‘Refresh background tasks’.