English     Español     Português    

Troubleshooting


NOTIFICATIONS ARE NOT WORKING

This problem happens because the manufacturer of the device implemented an aggressive battery management policy that blocks third-party apps by default.

Apart from that, remember that other applications like anti-virus apps, cleaner tools and battery savers can block third-party apps too.

To solve the problem, we recommend checking the following resources:

  1. https://dontkillmyapp.com/
  2. https://www.undoze.com
  3. https://play.google.com/store/apps/details?id=com.urbandroid.dontkillmyapp

Additionally, we recommend asking in user forums from your brand for instructions about your specific device model.


THE WIDGET AND/OR THE SCHEDULE ARE NOT REFRESHING PROPERLY

See the instructions on the previous point.


I’M SEEING AN ALARM ICON ON THE STATUS BAR

TimeTune uses clock alarms to schedule notifications. This makes the alarm icon appear on the status bar, but it is the only way to guarantee true accuracy on Android 5.0 and above.

However, you can hide it here: Settings / Advanced / Scheduling method.


I CAN’T HEAR OR CHANGE THE NOTIFICATION SOUND

  1. Go to the TimeTune Settings / Notifications / Output channel / and check which output channel is selected.
  2. Verify the different volume levels in your device. Make sure the volume corresponding to the TimeTune output channel is not muted.
  3. Read the ‘Notifications are not working’ section.


THE POPUP WINDOW DOES NOT APPEAR

  1. Check the popup window setting in TimeTune (Settings / Notifications / Show popup windows). You can make the popup appear only when the screen is off, only when the screen is on, or in both cases.
  2. Read the ‘Notifications are not working’ section.


THE GOOGLE CALENDAR SYNCHRONIZATION IS NOT WORKING

  1. Verify that your Google account has been enabled for synchronization: Device settings / Accounts / Google / select your account / the ‘Calendar’ option must be enabled for synchronization.
  2. The schedule shows activities happening for today, the previous 7 days and the following 7 days. If you don’t have calendar events in that range, they will not appear.


GOOGLE DRIVE DOES NOT APPEAR AS AN OPTION IN BACKUPS OR RESTORES

  1. Verify that the Google Drive application is properly installed in your device.
  2. Verify that you are logged in correctly on the Google Drive application.
  3. Verify that you have a good antenna reception (the system may hide the Google Drive option otherwise).


MAKING A BACKUP ON GOOGLE DRIVE RESULTS IN AN ERROR

This happens because Google Drive lost synchronization with the cloud.

Possible solutions:

  1. Google Drive application / Settings / Clear cache.
  2. Google Drive application / log in to your account / check that the connection works properly.
  3. Restart your device.
  4. Check if you can save the backup on a different Google Drive account.